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airlied
airlied
:.:..:.

July 2017
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airlied [userpic]
engineering FAIL

So we bought an Electrolux front-loader washing machine just over a year ago, all ready for the amount of washing a baby produces!!

a few days ago, the drum stopped spinning. I did all the filter cleaning etc the manual recommended but still no moving drum. So as I was ringing the warranty repair people I decided to use a lot more force than I'd consider using on something under warranty. This was followed by the sound of a coin dropping somewhere inside and the drum moving again. However it still wouldn't move under power. So I called Electrolux who gave me the is Tuesday 2 weeks good for you?.

So I decided to have a look myself, took the lid off and low and behold the drive belt had snapped in half. So today I bought a new drive belt from a spares place and tonight I shall endeavour to resurrect the washer.

Now some net searching over the course of last night discovered this is a really common problem on these washing machines. The washing machine when faced with the prospect of coins will just let a coin enter between the two drums and once there it can then jam the inner and outer drums together and cause the drive belt to snap or the motor to give up. Now I'm not the best person at taking money out of my jeans and stuff goes into the wash sometimes before I notice, but really who thinks selling a washing machine that can die when faced with one or two accidental coins is a) something you can sell, b) something you can apparently say isn't a warranty fault as there is a sticker on the thing saying not to put coins in it. I think if Electrolux came to fix it would cost nearly 1/4 the price of the washing machine if the warranty didn't cover it.

So I'm hoping to abuse my google juice to say to everyone "DON'T BUY ELECTROLUX FRONT LOAD WASHING MACHINES" because they obviously don't think about using them in the real world.

Comments

For some reason only now are manufacturers coming out with direct-drive front-loading washers, where the motor's rotor is connected directly to the drum, rather than off-axis via a drive belt.

This also seems to reduce the amount of shaking the washing machine does because the torque isn't off-axis.

I'm not sure what the requirement was for the introduction of direct drive motors, maybe it's only recently that it's been possible to manufacture induction motors with sufficient torque that are shallow enough to fit behind the drum?

Buy a Bosch. When we bought our house, we decided not to save pennies on the white goods, but to get whatever we thought would do the job best. In all but one case, that turned out to be a Bosch. 15 years on and the only one that broke was the one that wasn't a Bosch. German engineering that really lives up to its reputation. Highly recommended.

(Anonymous)

Not just coins but bobby pins, safety pins and bra underwires.

(Anonymous)

Protip: Regardless of the quality of your washing machine you really should put bras with underwires in a washing bag before tossing them in the washing machine.

(Anonymous)
Hooray!

Swedish Engineering FTW!

With proper power management in the kernel this wouldn't have happened.

It seems like most front loaders have some kind of technology quirk. I have an LG Tromm front loader which works great, but you see a lot of complaints on the internet about them throwing error messages after you move the drum by hand when unloading it, and requiring the replacement of various motor parts to get them working again.

Turns out that moving the drum causes voltage from the motor to latch up something on the control board. Removing power from the washer for 1/2 hour or so allows the P/S to bleed down and the control circuitry to unlatch.

Of course replacing the motor parts also fixes the problem because... drumroll... you have to remove power from the washer for 1/2 hour or so in order to replace the motor parts ;)

(Anonymous)
Zanussi ftw dude

Never used anything else, never looked back. Just ask washing machine repair men.